1. Information Collected by Sphere

We collect both “Personal Information” and “Non-Personal Information” from users of our Services.

Personal Information

“Personal Information” refers to information that can be used to identify or contact you, such as:

• Full name
• Email address
• Phone number
• Health-related data (e.g., medical history, symptoms)
• Insurance information
• Payment information

This includes any data linked to the information mentioned above.

Non-Personal Information

“Non-Personal Information” refers to data that cannot identify you personally, such as:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, interactions with our platform)
• Aggregated data collected through cookies and similar tracking technologies

Site Visitors and Registered Users

Visitors who access our website without registering are referred to as “Site Visitors.” Users who create an account and register with Sphere are referred to as “Registered Users.” Personal Information provided by both Site Visitors and Registered Users, whether via the website or through phone, email, or mail, will be stored by us or by an authorized third-party data processor.

2. How Sphere Uses Personal Information

We use Personal Information to:

1. Provide and improve our Services, such as enabling patient-provider matching, processing payments, and managing user accounts.
2. Enhance your experience, by offering customer support, technical assistance, and improving functionality based on user feedback.
3. Verify identity, including verifying your insurance details and health information for patient-provider matching.
4. Communicate with you, by sending notifications, updates, and relevant information about your account and our Services.

3. How Sphere Uses Non-Personal Information

Non-Personal Information is used for:

• Improving the functionality and user experience of the Services.
• Performing statistical analysis to monitor and track trends in the use of our platform.
• Enhancing our marketing and promotional efforts based on aggregated user behavior.

4. Technical Non-Personal Information and Cookies

When you visit our site or use our Services, we automatically collect technical Non-Personal Information, including:

• IP address, browser type, and operating system.
• Device identifiers, such as mobile device IDs.
• Data from cookies, tracking pixels, and similar technologies.

You can manage cookies through your browser settings, but disabling them may impact certain features of the Services.

5. Social Media Features

Our website may include social media features, such as “Share” buttons. These features may collect your IP address, the page you are visiting, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third-party provider.

6. How Sphere Shares Information

We do not sell your Personal Information. However, we may share it in the following situations:

1. Healthcare Providers: To match patients with the right providers as part of our Services.
2. Third-Party Vendors: We may share information with trusted third-party vendors who perform services on our behalf, such as payment processors, identity verification services, and data storage providers.
3. Legal Requirements: We may disclose your information if required to do so by law, or if we believe it is necessary to protect the safety and rights of Sphere, its users, or the public.
4. Business Transfers: In the event of a merger, acquisition, or sale of Sphere, your Personal Information may be transferred to the new entity.

We may also share aggregated Non-Personal Information for marketing and analytical purposes.

7. Communications From Sphere

By registering with Sphere, you consent to receive certain communications from us, such as:

• Promotional emails, including special offers and tips.
• Service notifications and administrative messages.

You can opt out of promotional emails by contacting us at info.aisphere@gmail.com. However, we may still send you essential administrative communications, such as updates to this Privacy Policy or important account-related information.

8. Personal Information After Account Closure

If you close your account, Sphere may delete your information or retain it for legal and business purposes, in accordance with applicable laws. We may retain certain data for regulatory compliance, audits, fraud prevention, and legitimate business interests.

9. Collection of Information From Children

Sphere does not knowingly collect Personal Information from individuals under the age of 17. If we learn that we have collected such information, we will take immediate steps to delete it in compliance with applicable laws.

10. Protection of Information

We take industry-standard security measures to protect your Personal Information from unauthorized access, including:

• SSL encryption for secure data transmission.
• Encryption of sensitive data, such as health and payment information.
• Firewalls to protect against unauthorized access.
• Password protection for user accounts.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. By using our Services, you acknowledge that you understand and assume these risks.

11. Links to Other Websites

Our website may contain links to third-party websites. Sphere is not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the Services after such changes are posted will constitute your acceptance of the changes.